A supervised SalonTime pilot.

1. Parties, incorporated documents and priority

This agreement is between CloudSafe Consulting Pty Ltd (ABN 45 688 989 791), trading as Salon-On-Time (CloudSafe), and the salon entity identified in the acceptance schedule (Pilot Salon).

The SalonTime Terms of Service, Privacy Policy and Data Processing and Subprocessor Schedule bearing the same pack version form part of this agreement. If there is an inconsistency, this signed agreement takes priority for the pilot, followed by the Data Processing and Subprocessor Schedule, the Terms of Service and then the Privacy Policy.

2. Pilot scope, period and activation

CloudSafe will provide one private SalonTime workspace for evaluation by approved Pilot Salon owners, managers and staff. The 90-day pilot begins on the written activation date and continues until the stated end date unless ended earlier under this agreement.

Only fictional or anonymised information may be used until the agreement and data-processing schedule are countersigned and CloudSafe gives the Pilot Salon a written real-data activation notice after confirming that the consent, deletion, security, recovery and breach-response checks are complete.

The pilot is provided without charge. There is no automatic conversion to a paid plan, no payment authority and no obligation to accept a foundation-partner offer. Any continued paid use requires the Pilot Salon's separate express written agreement to the price and terms. No offer depends on a positive testimonial, rating or review.

3. CloudSafe commitments

• Provide reasonable onboarding and support through support@salontime.au.
• Use reasonable care to operate the pilot, maintain workspace access controls and investigate reported security, loss, recovery or data-isolation issues.
• Process salon and client information only to provide, secure and support SalonTime and as described in the incorporated documents.
• Notify the Pilot Salon without undue delay after becoming aware of a suspected incident affecting its client information, with a target initial notice within 24 hours, and provide reasonable updates while assessment continues.
• Provide reasonable assistance with verified access, correction, export, deletion, privacy and data-breach requests.
• Give reasonable advance notice of a material pilot change where practicable.

4. Pilot Salon commitments

• Nominate an authorised owner, maintain an accurate list of approved users and promptly remove access no longer required.
• Use SalonTime only for the Pilot Salon and ensure staff comply with the acceptable-use and safety requirements in the Terms.
• Keep the existing booking system, source client records and manual timer safeguards available throughout the pilot.
• Follow professional standards, manufacturer instructions, patch-test requirements, chemical-service timing and client-safety procedures.
• Provide the collection notice and obtain, record and respect any consent or other authority required for sensitive information and photographs.
• Use fictional or anonymised information until CloudSafe issues the written real-data activation notice.
• Report suspected security, incorrect-salon access, data loss, privacy or unsafe timer behaviour promptly and stop the affected workflow until it is safe to continue.

5. Data processing and privacy

The Pilot Salon determines which client and business records its users place in SalonTime and remains responsible for its collection notices, lawful collection and salon service decisions. CloudSafe has separate obligations for the information it holds and must comply with the incorporated Privacy Policy and Data Processing and Subprocessor Schedule.

CloudSafe will not use identifiable client records or photographs for advertising, demonstrations, general product development or AI or model training. CloudSafe may use feedback and operational information that does not identify a client or reveal the Pilot Salon's confidential information to improve and secure SalonTime.

6. Confidentiality

Confidential information means non-public business, technical, security, client and commercial information disclosed by or for a party. It excludes information the receiving party can show was already lawfully known without restriction, independently developed, lawfully received from a third party without restriction, or made public without breach.

Each party must use the other party's confidential information only for the pilot, protect it using reasonable care and disclose it only to personnel and service providers who need it and are bound to protect it. If disclosure is legally compelled, the receiving party must give notice where lawful and disclose only what is required. These obligations survive for five years after the pilot, and for personal information and trade secrets for as long as the information remains protected by law or confidential.

7. Pilot limitations, feedback and publicity

SalonTime is pre-release software and may change, be unavailable or contain defects. It must not be the Pilot Salon's sole booking record, client record, stock record or safety control. The Pilot Salon will provide reasonable feedback without sending unnecessary client information.

Permission to identify the Pilot Salon, use its logo, publish a testimonial or create a case study is optional, separate and specific. An agreement to be asked is not permission to publish. A public review must be honest and is never required.

8. Suspension, termination, export and deletion

Either party may end the pilot on seven days' written notice. For an ordinary remediable breach, the non-breaching party must give notice and at least 10 business days to remedy it. Immediate proportionate suspension or termination is permitted for an urgent security or safety risk, serious misuse, fraud or unlawful conduct.

For 30 days after termination, CloudSafe will provide the Pilot Salon reasonable access to an available export unless access would create a security or legal risk. CloudSafe will then disable active access and follow the verified retention and deletion process in the incorporated schedule. Current production records are targeted for deletion or de-identification within 30 days after a verified instruction, protected backups within 90 days, and security and agreement evidence under the stated retention periods, subject to legal holds and any lawfully required retention. Any limitation will be explained in writing.

9. Liability and non-excludable rights

Nothing excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Neither party excludes liability for fraud, wilful misconduct or any liability that cannot lawfully be limited.

Subject to those rights, each party is responsible for reasonably foreseeable direct loss caused by its breach, negligence or unlawful conduct and not for indirect or consequential loss that was not reasonably foreseeable. [SOLICITOR REVIEW: insert a fair aggregate liability cap after confirming CloudSafe's insurance, turnover and realistic pilot exposure; do not use fees paid as the sole cap for a free pilot.]

10. Intellectual property and general

SalonTime remains CloudSafe's intellectual property. The Pilot Salon retains its rights in its own data, branding and confidential information.

This agreement and the incorporated documents are the entire agreement for the pilot. A change to the signed pilot terms must be recorded in writing by both parties. Neither party may transfer the agreement without the other's consent, except as part of a genuine transfer of its business with written notice. New South Wales law applies.

11. Electronic execution and commencement

Each party consents to this agreement, notices and signatures being created and received electronically. Each party consents to receiving the other party's signature through SalonTime's authenticated portal. A method that identifies the signatory and indicates their intention to be bound, including authenticated portal access, required acknowledgements, a typed full legal name, server-recorded submission time and the stored agreement record, may constitute that party's electronic signature. Each signatory represents that they are authorised to bind the named party. This agreement becomes effective when CloudSafe countersigns it. The parties may rely on the stored electronic record and completed PDF as evidence of the agreement.

Incorporated schedules

The complete signed record also snapshots and hashes the Terms of Service, Privacy Policy, Data Processing and Subprocessor Schedule, Retention and Deletion Schedule, Subprocessor Register, acceptance schedule and every displayed acknowledgement.