Account access and deletion.

What account deletion does

Deleting an account permanently removes the user's sign-in, removes their access from every salon workspace and clears SalonTime data cached by the app on that device.

Salon records controlled by another person or business are retained for that salon. This includes client and service records the user entered while working as an authorised team member.

Salon owners

An Owner must first transfer ownership to another authorised person, or delete an empty salon workspace. SalonTime will not automatically delete a salon workspace that still contains client records because those records are controlled by the salon.

Leave one salon without deleting your account

In Settings → Account & access, eligible team members can select Leave this salon. Their account loses access to that salon, while the salon's records remain available to its authorised team.

Archive, correct or delete a client record

Clients should contact the salon that created the record. An authorised Owner or Manager can correct or archive the client inside SalonTime. Archiving removes the record from active lists but retains its linked history, notes, formulas, photos and appointment links so it can be restored.

Permanent client deletion is not currently self-service. The salon must email support@salontime.au from an authorised account so SalonTime can verify the request and explain any applicable retention before confirming it.

Need help?

If you cannot access the app or the deletion control does not work, email support@salontime.au from the address associated with the account. Do not include client records, photos, formulas, notes or passwords.